Return Policy
For any other items to be eligible for a refund, you have to return the item you have purchased to us within 2 calendar days of the delivery. The item must be unopened and in its original condition. Contact our customer services department to get a free shipping label.
If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date or a refund may also be processed depending upon the facts and circumstances of each case If anything is unclear or you have more questions feel free to contact our customer support team.
After placing the order customer can cancel the order before the order is packed. And in case of customer request for Refund, it will be processed through same mode within 10 working days. Products should be returned within 24 hours from the day of delivery.
To Reship we do not offer such service. For returning products, you are required to self-ship them back to us. Our customer care will help you with the labels and shipping address.
If the item you returned is used, damaged or labels are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and ‘Malian Cashew Corporation Sarl’ assumes no liability in this regard. For more details, please call our customer care.
Cancellation Policy
At present, due to the onset of the COVID-19 Virus and subsequent disruption of the supply chain, logistics and other services we are unable to offer cancellation, return, exchange or refund of the any items once the order has been placed on our website. Refunds are processed only in cases where there has been delivery of genuinely defective items and on no other grounds.
After placing an order, in case you want to cancel your order, you can easily do so until it has not been shipped and is in our warehouse. Any amount already paid by you will be refunded back. Contact our customer support to help you with this process as swiftly as possible.
